Tuesday, July 28, 2015

WHICH CAP? Crystal Effects by Stampin' Up!

Hi All-
Amy here with a CRAZY story which hopefully will help avoid frustration and confusion for you or someone else.... 

A while back, when we received an inquiry asking which No-Clog Writing Cap™ fits Crystal Effects, I contacted my good friend, Kathleen, who is the sister of a SU demonstrator. Kathleen sent me the following image, and wrote, "It's medium!"

"It's medium!"

All was right in the world until... 

...Carol ordered medium caps after enquiring about Crystal Effects and we suggested the medium caps based on Kathleen's experience.  Carol then sent us the following photo, and a very unhappy email, "The medium caps are too small for the Crystal Effects. I expected you would know your product and what would fit different products."
"The medium caps are too small for the Crystal Effects."

After Carol received the replacement bases, we received a happy email. "I received the 2 large caps and they fit perfectly on the Crystal Effects.  Thank you for your good customer service.  I am very pleased with how this works.  Thanks again."
"The large caps fit perfectly on the Crystal Effects."

Three Take-Aways

1.  Older bottles of Stampin' Up! Crystal Effects with the blue label use the MEDIUM No-Clog Writing Caps™ while the newer bottles with the green label use the LARGE No-Clog Writing Caps™.

2. We don't know the size of every product out there but we try to help. (It's especially tricky when companies change their bottles.) Many common products are listed on the back of the packages with the disclaimer: "Fit or function with branded products is not guaranteed." 

If you have a product that you are using and would like to send us an image, please do and we'll post it!

3. We really try to offer exceptional customer service and get many emails letting us know we've gone above and beyond. It's very, very important to us that you feel supported and appreciated. 


Tink said...

That's awesome customer service, and I applaud you for it. It not only helps you keep that customer, but makes future customers (like me) feel more comfortable about taking a chance and ordering. I wish more companies understood that!

Mandi said...

I have only experienced exceptional customer service at Scraperfect.com! Thanks for your products and thanks for being wonderful people!!!